You Earned It. We Collect It.

ICON works with any business that provides a service and gets paid after the work is done. Whether you're in construction, healthcare, professional services, or any other service-based industry — if you're waiting to get paid, we can help.

Yes. ICON collects on Residential Tenancy Branch orders and judgements. If you have an order or judgement in hand, we can work to recover what you're owed.

No hidden fees, no upfront costs, no risk. We don't get paid until you get paid. If we collect, we take our cut. If we don't, you owe us nothing. One thing to keep in mind — once an account is in collections, if your customer decides to pay you directly, our fee still applies. Whether they pay you or they pay us, the collection happened and our contract covers both.

Yes. We report to both Equifax and TransUnion. Once an account is in collections, it can affect a customer's credit standing until it's resolved — which is often enough motivation on its own to get accounts paid.

No. ICON is a professionally licensed collection agency — that's not how we operate. We don't have lawyers, we don't sue, we don't garnish wages, and we do not provide legal advice. What we do is negotiate professionally and work to resolve accounts without ever stepping foot in a courtroom.

Absolutely. If you have a valid dispute, have stood behind your product or service, and have done everything on your end — we step in as the middleman. We negotiate professionally on your behalf to work toward a fair resolution for all parties involved.

No news isn't always bad news. We'll contact you when there's a payment, a dispute, or when we need more information from you. For everything else, you have two easy ways to stay up to date: log into your client portal any time for full visibility into your accounts, 24/7, or book a client check-in call to go over your accounts with our team.

Every account is different, so we don't put a single number on it — outcomes depend on the age of the debt, the information available, and the debtor's situation. What we can say: you never pay unless we collect, so there's no risk in placing an account, and we've been recovering money for Canadian businesses since 2005.

We start with a thorough review of your accounts, then send a formal demand letter on day one. After a short waiting period, our team begins active outreach — professional contact, flexible payment options, and consistent follow-up. If an account still isn't resolved, monthly credit bureau reporting begins around day 30. In our experience, debtors with genuine intent — and where we have accurate contact information — usually resolve accounts before that point.

Our no-startup-fee model, genuinely personalized approach, and the fact that you never pay unless we collect sets us apart. We don't use a one-size-fits-all strategy — every client gets a process built around their unique needs. We take pride in responding same day during business hours, whether by email or phone. And with 24/7 access to your client portal, you're always in the loop — never left wondering where things stand.

Our rate is a flat 33%, with no exceptions or hidden terms. If you have a high volume of accounts, we're glad to discuss options — and since there are no upfront fees, you only pay once we've successfully collected on your behalf.

No guarantee can be made up front, which is exactly why there are no upfront fees. Every situation is different, and outcomes depend on factors outside our control. What we do know: the more contact information you can provide — phone numbers, emails, any details — the stronger our chances of a successful recovery.

While we can't guarantee that every account will be collected in full, a payment notification will be sent to you by email as soon as the payment is added to our system. Payouts are then issued between the 25th and 30th of the following month. If your customer pays you directly instead, you'll receive an invoice from us for that same period. Billing remains clear and transparent throughout.

Once you submit your collection agreement and first file, we set you up in our system and give you immediate access to your client portal. You're up and running quickly with full visibility from day one.

We accept accounts up to three years old. The sooner an overdue account is placed with us, the better the chances of recovery — but we're still glad to take on older accounts within that window.

Yes. We don't accept accounts where the debtor has filed for bankruptcy, where the business in question has been shut down or sold, or where the account is already placed with another collection agency or law firm.

To place an account with us, the debtor needs to be located in British Columbia or Alberta — the provinces where we're licensed and bonded. If you're not sure whether an account qualifies, just ask and we'll let you know.

Each account you place needs an outstanding balance of at least $100. There's no minimum on the number of accounts, though — whether you have one account or a hundred, we're glad to help.

Yes. Whether the money is owed by another business or by an individual consumer, we can work to recover it — as long as the account meets our placement criteria.

To get an account started, we'll need the debtor's full legal name (plus any personal guarantor or owner named on the invoice), their contact information, proof of the debt such as the original invoice or signed agreement, and the exact outstanding balance. Any extra context — payment history, disputes, or past communication — only strengthens our position.

No. In Canada, extra fees or interest can't be added to a debtor's balance without a court order, so we collect the amount actually owed. It's part of staying fully compliant with provincial consumer protection law.

The collection agreement runs for one year, then continues month-to-month. You can cancel any time with 30 days' written notice. Two things to keep in mind: for accounts already placed, we continue reporting to the credit bureaus for up to seven years from the invoice date, and pulling an account back within the first year is still subject to our 33% commission.