You Earned It. We Collect It.

ICON works with any business that provides a service and gets paid after the work is done. Whether you're in construction, healthcare, professional services, or any other service-based industry — if you're waiting to get paid, we can help.

Yes. ICON collects on Residential Tenancy Branch orders and judgements. If you have an order or judgement in hand, we can work to recover what you're owed.

No hidden fees, no upfront costs, no risk. We don't get paid until you get paid. If we collect, we take our cut. If we don't, you owe us nothing. One thing to keep in mind — once an account is in collections, if your customer decides to pay you directly, our fee still applies. Whether they pay you or they pay us, the collection happened and our contract covers both.

Yes. We report to both Equifax and TransUnion — so they can run but they cannot hide. They will not be able to get credit without paying this off. At the end of the day, we all need credit, and that alone is often enough motivation to get accounts resolved.

No. ICON is a professionally licensed collection agency — that's not how we operate. We don't have lawyers, we don't sue, we don't garnish wages, and we do not provide legal advice. What we do is negotiate professionally and work to resolve accounts without ever stepping foot in a courtroom.

Absolutely. If you have a valid dispute, have stood behind your product or service, and have done everything on your end — we step in as the middleman. We negotiate professionally on your behalf to work toward a fair resolution for all parties involved.

No news isn't always bad news. We'll contact you when there's a payment, a dispute, or when we need more information from you. For everything else, your client portal has everything you need, available 24/7. We kindly ask that you use the portal to check your progress rather than following up with our team directly — the more time we spend on calls, the less time we spend collecting. And that's where we'd rather be.

Our success rate is 75% within the first year — and remember, you're not paying unless we collect. We wouldn't still be in business if we weren't good at what we do. Proudly serving clients since 2005.

We start with a thorough review of your accounts, then initiate professional contact with your customers. From there, we offer flexible payment options and consistent follow-up until the account is resolved.

Our no-startup-fee model, genuinely personalized approach, and the fact that you never pay unless we collect sets us apart. We don't use a one-size-fits-all strategy — every client gets a process built around their unique needs. We take pride in responding same day during business hours, whether by email or phone. And with 24/7 access to your client portal, you're always in the loop — never left wondering where things stand.

Our rate is a flat 33% — straight across the board. Use us when you need us, as simple as that. High volume? We can talk. And remember, you're not paying anything upfront. You only pay when we collect. How cool is that?

Honestly, no — and that's exactly why we don't charge anything upfront. Just like you didn't know your customer wasn't going to pay, we don't know what's going to motivate them to. Every situation is different. What we do know is that the more information you give us — phone numbers, email addresses, any contact details — the better our chances. The more we have to work with, the harder we can work for you.

Payouts are simple. If ICON collected, you will receive a payment by cheque between the 25th and 30th of the following month and you'll receive a payment notification. If your customer paid you directly, expect an invoice from us during that same window. No surprises, no confusion — just clear and transparent billing.

Once you submit your collection agreement and first file, we set you up in our system and give you immediate access to your client portal. You're up and running quickly with full visibility from day one.